Ora is a project done with Katie McKenzie that contributes to improving the mental health of young New Zealanders through a proactive, evidence-based system.
The Ora design and strategy was created with a user-centred approach using service, experience and transition design processes. Ora facilitates habits that promote wellbeing accessible in everyday life, helping build self-awareness, and equipping our young people with evidence-based tools to build resilience.
Problem
As Jacinda said there are problems all throughout the system, from the primary care end all the way to the acute. Here we can see that in our current mental health system, there is a lack of resources for before young New Zealanders develop psychological distress. This system is reactive to psychological distress, rather than proactive.
Imagine your young and desperate for some sort of help, and you come across blues spelt with a 'z', clip art and lots of labels. Does this make you feel supported, engaged and make you feel like you’re going to be okay?
All these resources is that all of them are in the 'during' phase. To be used in times of distress, nothing preventive.
Design Question
Process
We talked with health professionals and those who play a part in creating mental health resources inform our personas, their needs and the UX/UI. We tested the UX of those features using a lot of low-fi prototyping and we ran a workshop with 13–15 year olds where we gained some valuable insights and suggestions.
Exploring the difference between what our young people think, feel and do. Informed by talking to health professionals and using observation.
SWOT analysis on health professionals informed by health professionals – key insights from this were that there are barriers with accessibility, cost, time, funding and young people wanting to talk to someone about their mental health due to stigma.
Letting the users needs inform Ora features. Low-fi prototyping and iterating.
Poster of Te Whare Tapa Whā (Māori wellbeing model) in Hutt Valley High School Youth Workers office.
Workshop run with 14 year olds.
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Exploring where Ora fits in the mental health system.
Audience
Key Insights
Inclusive – We need to make sure young NZ’s can relate to it in a way which can span cultures. 
Focus on wellbeing – Shift the focus to improving overall wellbeing as Mental health does not sit in isolation, and do that by basing our offering off of the familiar Hauora philosophy of wellbeing, specifically the Te Whare Tapa Whā model which they learn in class.
Remove Labels – and therefore remove stigma and confusion.
Personalised – Personal topic by nature therefore the solution should reflect this.
Accessible, Relatable & Engaging – Our offering needs to be easily accessible and
engaging for young people as this is what's lacking in the current resources.
Solution
Challenges and Future Opportunities
Throughout our process we were faced with many challenges. One being our ability to test with our users. If we had more time we would have liked to have worked with a lot more young people from different cultures and backgrounds. 
We acknowledge that we are not psychologists and would have liked to worked more alongside health professionals with incorporating evidence-based therapies. This is also a future opportunity to develop Ora further with a team of health professionals.
We chose a digital platform due to accessibility, but going forward we would create more physical touch-points to increase inclusivity. This would cater to more hand on learners as well.
Project Dossier

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